Privacy Policy

What Information We Collect

We may collect personal and sensitive information relevant to providing aesthetic and health services, including:

• Identification details (name, address, date of birth, contact details)
• Medical and skin history, allergies, medications, and treatment records
• Consultation notes, clinical assessments, and service history
• Before/after clinical photographs and imaging
• Appointment, booking, and payment details
• Website, communication, and marketing interaction data

Sensitive information may include health information or treatment-related records required to safely provide services. Clinics commonly collect such health details as part of delivering treatment and maintaining patient records.

How Information Is Collected

Information may be collected when you:

• Complete consultation or consent forms
• Book appointments or communicate with us
• Attend in-clinic consultations or treatments
• Interact with our website, marketing, or social media
• Provide information through surveys or enquiries

Information is generally collected directly from you but may also be obtained from authorised representatives or healthcare providers where appropriate.

Purpose of Collection

We collect and use personal information to:

• Deliver and manage treatments or consultations
• Assess suitability and medical clearance for procedures
• Communicate appointment or service information
• Maintain accurate clinical records
• Improve services and patient experience
• Send marketing communications (with opt-out options)
• Meet legal, regulatory, and clinical governance obligations

Personal information is typically used for service delivery, communication, and compliance with legal obligations in healthcare settings.

Disclosure of Personal Information

We do not sell or rent personal information. Information may be disclosed to:

• Healthcare professionals involved in your care
• Booking, payment, IT, or marketing service providers
• Regulatory bodies or authorities when required by law
• Professional advisers or insurers
• Third parties authorised by you

Disclosure may occur where necessary to provide services or comply with law.

Clinical Photography & Records

Clinical photography collected during consultations or treatments is retained as part of your confidential patient record and used for clinical documentation, treatment assessment, and medico-legal compliance. It will not be used for marketing or promotional purposes without explicit consent.

Health providers commonly retain photographs and treatment records as part of medical history documentation and service provision.

Storage, Security & Retention

We store information securely in electronic and/or physical systems and take reasonable steps to protect against misuse, loss, unauthorised access, modification, or disclosure. While we strive to safeguard personal information, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure. Access to information is restricted to authorised personnel who are required to maintain confidentiality.

Information is retained only as long as required for clinical, legal, or operational purposes and is then securely destroyed or de-identified where appropriate.

Overseas Storage or Processing

Some service providers may store or process information overseas. Where this occurs, reasonable safeguards are implemented to ensure information protection standards are maintained.

Marketing Communications

We may contact you regarding services, promotions, or clinic updates. You may opt out at any time through unsubscribe options or by contacting us.

Personal information may be used to provide tailored services or marketing unless you decline.

Website & Cookies

We provide links to websites outside of our website, as well as to third-party websites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, you should examine the terms and conditions of that website and its privacy statement.

Access & Correction

You may request access to or correction of personal information held about you by contacting us in writing. We will respond within a reasonable timeframe and update inaccurate records where appropriate.

Anonymity & Refusal to Provide Information

Where lawful and practical, you may remain anonymous or use a pseudonym. However, declining to provide information may limit our ability to deliver services.

Complaints

If The Heritage Aesthetics Clinic Pty Ltd becomes aware of any ongoing concerns or issues relating to our website or Privacy Policy, we will take these matters seriously and work to address them appropriately. If you have any queries regarding this Privacy Policy, or wish to raise a concern or complaint, please contact us using the details provided in this Policy.

For further information about privacy rights in Australia and protecting your personal information, you may visit the Office of the Australian Information Commissioner website at www.privacy.gov.au

Policy Updates

We reserve the right to update this Privacy Policy as required. The current version will always be available through our clinic or website. Policies may be amended periodically to reflect operational or legal changes.

We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the web site. We do not make any representations about third party web sites that may be linked to the web site.

Contact Us

For privacy enquiries, access requests, or complaints, please contact:

The Heritage Aesthetics Clinic Pty Ltd
Privacy Officer
Email: bookings@theheritageaesthetics.com
Phone: 0483 931 113
Address: 312 High Street Northcote, VIC 3070